Published: July 26, 2023 By

The next time a friend asks where you want to grab lunch or which movie youā€™d rather see, resist the urge to say, ā€œI have no preferenceā€”you choose.ā€Ģż

According to a recent study co-authored by Alix Barasch, an associate professor of marketing at theĢżLeeds School of Business, if you claim indifference, your friend believes you actually do have a preference, youā€™re just not disclosing it. Further, your perceived caginess makes the decision harder for your friendā€”who may end up liking you less as a result.

Alix Barasch.

Alix BaraschĢż(Credit: Cody Johnston/CU Ā鶹¹ŁĶų)

Thatā€™s a lot to unpack, but think about a time when you were forced to be the decision-maker in this scenario. Did you take your friendā€™s ā€œno preferenceā€ statement at face value?

Generally, ā€œwe donā€™t believe them,ā€ Barasch said. ā€œPeople have very well-established preference structures. Itā€™s rare that people donā€™t have opinions on things and as a result, we assume that when someone says ā€˜no preference,ā€™ they do have a preference.ā€

The motivations behind not stating a preference are generally positive, the researchers found, but this form of decision-delegating can have a negative effect on the relationship.Ģż

ā€œWe want to be nice or we really donā€™t care that much, and we think it will make the other personā€™s life easier,ā€ Barash said. ā€œBut even though weā€™ve all been on both sides, when we think about somebody who has said this to us, we immediately know thatā€™s annoying.ā€

The paper, ā€œYou Must Have a Preference: The Impact of No Preference Communication on Joint Decision Making,ā€ was published in June 2022 in the and involved six studies using real-life and hypothetical decisions.

The researchers, who also included Nicole You Jeung Kim of The Faculty of Business at The Hong Kong Polytechnic University; Yonat Zwebner of the Arison School of Business at Reichman University in Israel; and Rom Y. Schrift of the Kelley School of Business at Indiana University, highlighted three consequences of no-preference communication.

ā€œFirst, we find very consistently that it makes the decision harder for the person who has to choose,ā€ Barasch said. ā€œThis is counterintuitive because if someone says they donā€™t have a preference and you really believe them, then it should become an individual decision-making processā€”just choose what you prefer. But if you donā€™t believe the person, then youā€™re trying to guess what they want and the choice becomes more difficult.ā€

Barasch said the second consequence of showing indifference when asked to state a preference has to do with ā€œsocial utility.ā€Ģż

ā€œIt really just means that youā€™re liked less. People donā€™t like people who arenā€™t honest and donā€™t share what they really feel. If itā€™s your partner, do you really love them less? No.This is a tiny difference on the margin, but it matters because being annoyed with people has consequences over time,ā€ she said.

Finally, the third consequence is a ā€œlose-lose scenario,ā€ Barasch said, where the decision-maker concludes that the other personā€™s preference is likely dissimilar to their own and chooses an option that they themselves like less.

But what if you truly donā€™t have a preference?

ā€œWhat Iā€™d recommend is to express something even if itā€™s not making the final decision. I think thereā€™s kind of a middle ground where you can narrow it down to a category or rule out one of three options,ā€ Barasch said. ā€œThe goal here is expressing somethingā€”give some signal value that youā€™re not totally flaky or unable to take any action. You are willing to state an opinion.ā€

Barasch acknowledged that it can be difficult when there is a power imbalance in the relationshipā€”for example, when your boss asks where youā€™d like to go to lunchā€”but she advises offering up something. In her own life, Barasch said sheā€™s increasingly using the ā€œnarrowing-down tactic.ā€

Beyond interpersonal relationships, the studyā€™s implications in the corporate realm could include managers exploring new ways of prompting people to speak up or to do so anonymously. Streaming services could incorporate a feature that facilitates joint decision-making ā€œwithout having to force this awkward exchange,ā€ Barasch said. She added that for companies, the challenge is ā€œhow to get people to express real preferences and real opinions.ā€

Still hung up on the finding that youā€™ll be liked less for refusing to state a preference? The researchers tested whether the feelings of dislike come from the decision difficulty or the disbelief.Ģż

ā€œIt comes from the disbelief,ā€ Barasch said. ā€œIt comes from the suspicion that youā€™re not revealing your true preferences, not from the difficulty of making the decision. Whatā€™s good about that is if you express no preference and it comes across genuinely, then yes, the personā€™s decision is still more difficult but it doesnā€™t make them like you less.ā€